Return and Refunds Policy
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately, once we have received the goods back and inspected them. It can take upto, but no longer than, 14 days for the funds to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
The customer has a duty to take reasonable care of the products while in their possession and during the cancellation period to maintain them in the condition in which they were supplied by Aroundabout Sound. If goods are damaged or use of the goods has gone beyond the right to reasonably inspect and assess the goods, we reserve the right to seek recompense.
The customer has a duty to re-package any returned goods in such away as to avoid any damage to the goods whilst in transit back to Aroundabout Sound. Items to be returned should be fully insured against damage in transit (ideally all the original packaging should be used). If the original packaging is not used the goods must be packaged in such a way that provides the same or equal protection as the original packaging. If this duty to pack the returned goods in an appropriate manner is not met Aroundabout Sound reserve the right to return the goods to the customer or to seek recompense.
Faulty Goods: Within 28 days of the date of delivery, faulty goods will be replaced. Outside of 28 days from the date of delivery, faulty goods will be repaired by the manufacturer, under the terms of manufacurer's warranty. This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.
Please note that custom/bespoke orders are not covered by the Consumer Rights Directive 2014. A non-refundable deposit will be required on placing a custom made or bespoke item on order. After full payment is taken and the item is shipped a refund/exchange or customer credit can only be offered if the item has a manufacturing fault or if transit damage has been reported and confirmed.
This does not affect your statutory rights.